Shipping and Delivery
FREE Delivery for Orders Over $150
For orders over $150 delivery is FREE Australia wide. For all orders under $150 we charge $9.95* to most major capital cities and towns throughout Australia. Higher postage costs may apply to some more remote areas of Australia and also to very heavy or bulky items. Higher postage costs may apply if the calculated postage exceeds $30 to any place within Australia, and is subject to our discretion. You will be advised by telephone or email if this is the case with an option to pay the additional postage or cancel your order and be issued a full refund.
FREE Local Delivery for Purchases Over $20
As we are based in Gerringong, we offer FREE personalised delivery to addresses with postcode 2534 and 2533 for purchases over $20. These postcode areas include Gerringong, Gerroa, Werri Beach, Foxground, Rose Valley, Toolijooa, Willow Vale, Kiama, Kiama Downs, Kiama Heights, Bombo, Minnamurra, Jamberoo, Saddleback Mountain, Jerrara, and Curramore, ONLY. Please leave a note in the comments section a preferred delivery time so we can deliver your items when you are home to receive them. In times of high demand, we may also utilise the service of a courier for your delivery.
Local Pick Up
Unfortunately, at this time we are unable to offer a local pick up point. We are strictly an online business only.
We endeavour to dispatch all orders within 24 hours of receipt of payment from Gerringong, NSW. Estimated days for delivery using our courier are shown in the table below. Delivery timeframes are estimated only and in peak demand times such as Christmas, delivery may take a little longer. To avoid disappointment caused by high volume demands on Australia Post or our courier we suggest you place your order early. Please understand that any delays once shipped are outside of our control.
|STATE & REGION||
ESTIMATED TIME TO DELIVERY
|NEW SOUTH WALES|
|Sydney, Canberra, Wollongong, Central Coast, Newcastle, Port Macquarie, Coffs Harbour, Northern Rivers, Orange, Bathurst, Albury, Tamworth||1-2 business days|
|Brisbane, Gold Coast and suburbs||1-2 business days|
|Sunshine Coast, Maryborough, Rockhampton, Bundaberg, Gladstone, Toowoomba||2-3 business days|
|Cairns, Townsville, Mackay||3-4 business days|
|Melbourne and suburbs||1-2 business days|
|Bendigo, Geelong,||2-3 business days|
|Adelaide and suburbs||2-3 business days|
|Hobart, Launceston and suburbs||2-4 business days|
|WESTERN AUSTRALIA and NORTHERN TERRITORY|
|Perth, Fremantle, Darwin, Alice Springs etc||5-10 business days|
Our courier effectively operates as an express service, often delivering to Brisbane, Sydney, Melbourne and Canberra in 1-2 business days and often overnight. Areas that fall outside the courier delivery network, will be sent with Australia Post. If you require your item urgently we are happy to help you receive them quicker by sending them Australia Post Express Post, however this cannot be guaranteed if delivery is to a different state. Please call 02 4234 3960 or email us at firstname.lastname@example.org to obtain a quote prior to ordering. Prices will vary depending on your location, size and weight of your items. Express Post charges are highly variable so we will invoice you separately for the additional amount.
PO Box and Parcel Locker Delivery
To maintain our very reasonable delivery charges we prefer a physical address for deliveries as our courier is unable to deliver to a PO Box or Parcel Locker. However, for smaller items (less than 500g) we are still happy to send to a PO Box. Additional shipping charges may apply to larger, heavy and bulky orders if we have to send the items to your PO Box by a more expensive carrier. Please note that the courier does require a signature and will not leave parcels unattended unless requested to do so. You may also ship to your work place, relative or friend if more convenient.
Delivery of Parcels
To ensure the safe arrival of your parcel, Australia Post and our courier have been instructed to not leave parcels at your delivery address if it cannot be signed for. If you are absent from the premises you will instead be left a card advising you that your parcel is ready for collection at your local post office or courier depot. Parcels will not usually be left at your delivery address unattended unless specifically instructed by you to do so. If you are happy for your items to be left in a safe spot you can request this by placing a comment in the box at checkout, (eg. leave parcel on verandah if not at home). In doing so, you assume all responsibility for the delivery of the parcel. We cannot be held responsible for parcels that go missing in the mail. In the event that you have not received your parcel, please contact us at email@example.com and we will endeavour to help locate your parcel with either Australia Post or our nominated courier.
If you are left a calling card please be prompt in making contact with the carrier to ensure your parcel is delivered to you. Australia Post and our courier will usually only attempt delivery twice and will only hold parcels for so long before they will be returned to us. If this occurs you will be charged for postage again.
Tracking of Parcels
Your order is able to be tracked using the courier or Australia Post tracking systems. Once your order has been dispatched you will be emailed a confirmation and tracking number so you can track your parcel.
Our website will not process deliveries to countries outside of Australia. However, for small items weighing less than 500 grams we may quote delivery for you. Please contact us at firstname.lastname@example.org with the items you wish to purchase and the delivery address along with your country and we will advise if delivery is possible along with the shipping costs. You will be invoiced separately to our website and items will not be sent until payment has been approved.
Ordering From Overseas for Delivery to Australian Addresses
We gladly accept orders from overseas for delivery to Australian addresses ONLY.